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Universal.one introduces uTrackMeds at Reuters Pharma Customer Engagement USA 2026
PHILADELPHIA · OCTOBER 27, 2026
Universal.one, Inc. is introducing uTrackMeds at Reuters Pharma Customer Engagement USA 2026, held in Philadelphia on October 27–28. The team is exhibiting at Booth 11.
uTrackMeds is a white-labeled patient engagement platform for specialty and long-interval medicines. It works inside a manufacturer’s existing patient support program, with no EHR integration required. Once patients enroll in the program and give consent, uTrackMeds keeps them connected between doses through dose reminders, symptom and wellbeing check-ins, secure chat with a support nurse, video consultations and wellness tools, all in one app under the brand’s own name.
For brand and patient-services teams, uTrackMeds shows how patients are doing between doses. AI-enabled decision support flags patients who may need attention, and the client’s team reviews every flag and decides what happens next. Possible side effects are routed to the manufacturer’s drug safety team. Brand teams receive consented, de-identified insight into adherence, persistence and the reasons patients stop therapy.
uTrackMeds runs on the Universal.one platform, which supported a federal vaccination program in which approximately 840,000 people were vaccinated across four border states. It is the newest addition to the Universal.one ecosystem, alongside uConsult (telehealth), uWellness (corporate wellness) and uVax (vaccination management).
“Brands know who prescribed their medicine. Very few know who is still taking it months later,” said Dr Johan Pretorius, Co-Founder, Chairman and Group CEO of Universal.one. “uTrackMeds closes that gap, from prescription to persistence.”
Universal.one is selecting a pharmaceutical or biotech pilot partner for 2027. Visit Booth 11 or contact the team to arrange a demonstration.
About Universal.one, Inc.
Universal.one, Inc. is an American health-technology company headquartered in Research Triangle Park, North Carolina, with offices in San Francisco. It is part of the Universal Healthcare Group, a multinational group with more than 85 years of healthcare heritage.
At Universal.one™, we solve digital health challenges with robust transformative solutions.
- At Universal.one™, we solve digital health challenges with robust transformative solutions. We are proud to report that an opinion editorial was nationally published recently on our efforts in which we led the initiative to make a difference vaccinating a vulnerable migrant population during the ongoing health and humanitarian crisis at the US southern border. Read the full article here.